Header:
WISCONSIN ADMINISTRATIVE CODE
PUBLIC SERVICE COMMISSION
CHAPTER PSC 168. TELECOMMUNICATIONS RESELLERS AND RESALE
Date:
08/31/2009
Document:
PSC 168.10 General requirements.
(1) An alternative telecommunications utility reseller certified under this chapter shall do the following:
(a) Within 20 days of the occurrence, notify the commission in writing of any change to information supplied in response to s. PSC 168.06 (2) (a), (b), (c), or (g).
(b) In all advertising, solicitations, and consumer billings, clearly identify itself with one of the marketing, trade or other names provided in compliance with s. PSC 168.06 (2) (a) and (b).
(c) Provide its consumers a noncharge number for service inquiries and furnish adequate staff to receive communications, answer questions, investigate complaints, and resolve disputes. Unless there are extenuating circumstances, the reseller, within 10 business days, shall investigate a complaint and inform the complaining consumer of the results of the investigation.
(d) Respond to commission requests to investigate complaints to a resolution within 10 business days, unless the commission has determined an extension is warranted because exceptional circumstances exist.
(2) If an alternative telecommunications utility reseller provides operator services, it shall in addition to the requirements of sub. (1):
(a) If providing operator service to hotels, motels, other hospitality entities, and payphones, ensure that those entities display information about its operator services and rates at each telephone where "0+" calls are routed to the provider.
(b) Ensure that its operators promptly identify the provider to callers before handling calls and ensure that operators for the provider quote rates upon customer request.
(c) Upon receipt of any emergency telephone call for police, fire, or medical services, ensure immediate connection of the call to the appropriate emergency service for the reported location of the emergency, if known, or if not known, for the originating location of the call. If a provider is technically unable to divert an emergency telephone call as prescribed in this subsection, the provider shall divert to its system only those calls where the customer dials additional digits within five seconds of dialing the "0" digit. All other "0" calls ("0-" or "0 minus" calls) shall be diverted to the appropriate local exchange operator.
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